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WHAT IS A PUBLIC ADJUSTER?
A Public Adjuster is an adjuster who is licensed and certified by the
Department of Insurance to work exclusively for the benefit of the policy
holder.
WHAT IS THE DIFFERENCE
BETWEEN A PUBLIC ADJUSTER AND THE INSURANCE COMPANY’S ADJUSTER?
The Public Adjuster is employed by you, and their fiduciary
responsibility and duty must be to you. The insurance company’s adjuster is
employed by the insurance company, and their responsibility and duty must be
to their employer. It’s not possible for any insurance adjuster, no matter
how hard he or she may try, to zealously protect both your interests and the
interests of his or her insurance company at the same time. After all,
their instructions come from their employer, not from you.
I HAVE ALREADY BEEN PAID AND THE
INSURANCE COMPANY HAS CLOSED THEIR FILE. IS IT TOO LATE FOR YOU TO
HELP?
Probably not. Florida
generally allows up to five years to file a supplemental claim from the date
of loss. If you do not believe you were paid the right amount and
would like us to review your claim, just let us know. We provide a
FREE CLAIM AUDIT. You will owe nothing unless we obtain more money.
WHY SHOULD I EMPLOY
A PUBLIC ADJUSTER TO OBTAIN WHAT IS RIGHTFULLY DUE ME?
Preparing an insurance claim can be a complicated and complex task.
Substantiating and documenting your loss is your job, not the job of
the insurance company’s adjuster. There are just too many details and
variables which arise that can be easily overlooked. The decision to use a
Public Adjuster has very little to do with whether or not you believe the
insurance company will or will not try to be fair. Public Adjusters will
almost always obtain much greater settlements than individuals, not only
due to their skill in evaluating, estimating, and appraising, but also
because of their experience with the “ins and outs” of the insurance
industry. As is true in any profession, the more experience and training
one has, the better the final results.
AM I ASSURED A
HIGHER SETTLEMENT IF I USE YOUR SERVICES?
Almost always. The more thorough and complete your claim, the higher
the settlement. We meticulously inspect the loss site and compile the
damage. On severe losses where much of the inventory is burned out of sight
or blown away, we use a variety of computer checklists to help us recap with
you, on a room by room basis, what was in the property at the time of the
loss. By using our highly refined methodology, reconstruction of a total
inventory is surprisingly accurate. Studies have clearly demonstrated that
most inventories compiled by the Insured are very incomplete.
DO
I HAVE TO PAY YOU UP FRONT?
No. We are not paid until money is collected from the Insurance
Company. In fact, we spend our money and our time helping to document
and process your claim before we are paid anything.
WHO USES
THE SERVICES OF PUBLIC ADJUSTERS?
Public Adjusters are utilized by individuals and all types of businesses
and professions, including banks, accountants, attorneys, and even insurance
adjusters and agents on their own losses. Once a person has experienced the
benefits of our services, they will rarely attempt to settle a claim without
our assistance.
WHY CAN'T MY AGENT MAKE SURE I
GET A FAIR SETTLEMENT?
You probably bought your insurance from your agent or broker because of
his friendship and/or salesmanship. While the agent’s expertise is in
connection with the marketing of insurance policies, he or she does not have
the experience nor the obligation to render adjusting services. In fact, we
have seen many times where the insurance company demanded that the agent
stay out of the adjustment process. They were told to mind their own business. When everything is said and done, agents cannot do much to help, and they
are very wrong if they suggest otherwise. Many people are shocked when
they learn that most agents are paid an annual bonus if their claims are
kept below a certain percent, known in the industry as the profit/loss ratio
bonus. This naturally creates an undisclosed conflict of interest.
With the agent having a personal financial interest in your claim, the more
he or she helps you, the more he or she hurts himself or herself. However, agents
who are aware of our professionalism and expertise, and who have the
interest of the Insured at heart, will never discourage them from
employing our services. In fact, they often highly recommend us, as they,
themselves, have utilized our services many times after being a victim of a
loss. Beware of anyone who advises you not to seek assistance from someone
with our successful track record who works exclusively for you and your
benefit. IF WE EMPLOY A
PUBLIC ADJUSTER, WILL IT CAUSE PROBLEMS OR DELAYS?
The vast majority of our claims are conducted and concluded in the
spirit of professionalism and mutual respect with the insurance company’s representative(s). However, if the company does not want to be reasonable,
we will under no circumstances capitulate to any unreasonable demands or
positions they take. If there are any problems or delays in your claim,
they are the same problems which would exist whether or not we are
involved. We, however, because of our experience would know the best way to
minimize certain problems or delays, and often, just by our involvement,
many problems are avoided before they develop. While some unethical
adjusters may discourage you from employing a Public Adjuster (who is
licensed and certified by the Department of Insurance), statistics are quite
clear that Public Adjusters, almost without exception, assist in obtaining
extremely higher settlements for the Insured, not to mention the time and
turmoil the Insured is saved. It is beyond dispute that if any adjuster or
agent prefers that you do not hire a Public Adjuster, it cannot possibly be
your interest they have in mind.
SHOULDN’T I WAIT
UNTIL THE INSURANCE COMPANY MAKES AN OFFER TO DETERMINE
WHETHER I NEED
YOUR SERVICES?
If you are substantially underinsured and it is quite obvious
that you will obtain the limits of your policy, then, of course, you should
wait. In situations like that, that is always our advice to you. However,
many people make a serious error by delaying the retainment of professional
assistance. The earlier we are involved in a claim, the smoother the
adjusting process generally proceeds. The insurance company often will not
take certain positions when we are involved that they may try to take when
we are not. In addition, it takes a great amount of work to determine
exactly what is fair, and most people simply do not have the necessary
expertise to determine whether or not a company’s offer is fair and
accurate. Sadly we see many people who handle their own claims accept what
we know are clearly low offers (sometimes less that 50 cents on the dollar),
and yet are still quite happy with the settlement. We have also found quite
often that the longer a person waits, the more stress and duress he or she
is under. Every day many people accept substandard offers just to get the
bad experience over with. This is not the best position to be in when you
try to negotiate your claim. Bad settlements need not happen.
WILL I BE CANCELED
IF I HIRE A PUBLIC ADJUSTER?
No. The public adjusting profession is mandated by the Legislature
and regulated by the Department of Insurance. It would be a serious
violation if any Insurance Company would discriminate against you in any way
for exercising a right given to you by the State Legislature.
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